This page explains what cookies and similar technologies (like browser local storage) amazonassistance.com uses, why, and how you can control them. This is general information, not legal advice — if you need to confirm compliance with a specific law (e.g. GDPR, UK GDPR, CCPA/CPRA, or another jurisdiction's rules), please consult a qualified lawyer.
What are cookies?
Cookies are small text files a website stores in your browser. We also use browser local storage for a couple of the same purposes — functionally similar to a cookie, just stored differently.
What we use, and why
| Name | Purpose | Type |
|---|---|---|
| Google Analytics (GA4) | Understand site traffic and page usage, in aggregate | Analytics — only after consent |
| Microsoft Clarity | Heatmaps and session recordings to improve site usability | Analytics — only after consent |
| Cookie consent choice | Remembers whether you accepted or rejected analytics cookies | Necessary — always on |
| Email popup dismissal | Avoids showing the newsletter popup again for 7 days after you close it | Necessary — always on |
We do not use cookies for advertising, ad retargeting, or selling data to third parties.
Your choices
When you first visit the site, a banner lets you Accept all or Reject non-essential cookies. Analytics (GA4, Clarity) only load if you accept. You can change your choice anytime using the "Cookie settings" button in the bottom-left corner of any page.
You can also block or delete cookies directly through your browser settings — every major browser has a way to do this in its privacy/security settings.
Data location and retention
Analytics data (when consented to) is processed by Google (Analytics, Clarity) under their respective privacy policies. We don't independently store or sell this data. Consent and popup-dismissal preferences are stored only in your own browser and are never sent to us.
Contact
Questions about this policy or your data: [email protected].